When using HLC Logistics Sdn. Bhd. (hereinafter refer to as “HLC Company”) services, Customers/Consignors are agreeing on your behalf and on behalf of the Sender/ Receiver of the shipment and anyone else with an interest in the shipment that these Terms and Conditions shall apply.

We reserve the right to, including but not limited to amend, change, modify the contents of Terms and Conditions at our discretion from time to time. Your continued use of the HLC Company's services will represent an agreement by you to be bound by the terms and conditions as amended.

1. Packaging & Documentation
   1. The term “goods” refers to any commodities or products being transported, including but not limited to any items that require maintenance of low-temperature conditions during transportation, such as commodities, products, food, etc. The Consignor is responsible for providing HLC Company with temperature and humidity requirements for the refrigerated goods to ensure that the goods remain within the specified temperature range throughout the entire transportation process.
   2. The packaging of goods, especially refrigerated goods, must comply with international transportation standards to ensure that they are not affected by temperature fluctuations and humidity changes during the transportation process. The Sender is responsible for the appropriate packaging, labelling and intact packaging. Please ensure that sharp or pointy items are properly wrapped, no exposure of sharp or pointy edges to avoid injury to our staffs or damage to other goods. Any injuries or damages resulting from such goods will be the responsibility of the Consignor, including all medical expenses or losses. HLC company is not liable for goods damaged or shortage due the improper packaging.
   3. The dimensional weight and actual weight of each package shall not exceed 30kg. If the weight of a package exceeds the specified limit, there will be an additional charge. Any piece may be re-weighed and re-measured by HLC company to confirm the calculation.
   4. "Fragile goods" must be explicitly notified by the Consignor and labeled by the Sender. HLC company is not liable for any damage to fragile goods, such as frozen dough, sashimi, cakes, dumplings, chocolate, biscuits and glassware. Odorous foods (such as Durians, Limburger cheese, etc.) must be vacuum-sealed to ensure complete odor containment. If other goods incur losses due to their odor, we reserve the right to file a claim against the Consignor.
   5. The Sender is responsible for ensuring that goods shipped are accompanied by complete supporting documents for receivers and for customs clearance. The Sender must ensure that all statements and information relating to exportation and importation are true and correct. HLC company is not responsible for any direct or indirect costs resulting from incomplete documentation.
   6. HLC Company's delivery receipt serves as proof of delivery. The Company reserves the right not to provide any proof of delivery after two (2) months from the date of shipment.


2. Goods Limitation
   1. HLC company is not a common carrier. Company reserves the right to refuse the carriage or transportation of any class of goods at its discretion.
   2. HLC Company does not carriage of any person or any live animal in the cargo compartment for any reason
   3. HLC Company does not carriage of any illegal goods, explosive materials, or hazardous materials, including but not limited to firearms, drugs, gases, flammable items and radioactive materials.
   4. HLC Company does not carriage of any valuable items and documents, including but not limited to cash, bonds, passport, identity card, jewelry, rare metals, electrical appliances and machinery. Unless otherwise indicated herein or agreed to by contract.
   5. HLC Company does not carriage of personal and household effects, including but not limited to furniture and electrical appliances. Unless otherwise indicated herein or agreed to by contract.
   6. HLC Company excludes all liability for prohibited items accepted in any way (including acceptance by mistake or under notice). HLC Company shall be entitled to charge an administrative fee for rejected shipments and for the costs of returning goods, where applicable, to the Customer/Consignor.


3. Billing and Payments
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   1. The Company shall have the options to calculate fees by value, by weight, by volume or by items. At the customer’s request, the Company may provide details of the calculations of the concerned fees.
   2. HLC Company does not accept billing to any third party other than the Customer/Consignor.
   3. HLC Company shall assess additional fees to Customer/Consignor if additional costs incurred in the shipments, including but not limited to warehouse entrances fees, customs fees, permits fees, driver detention fees, storage fees and packing fees.
   4. HLC Company reserved the right to assess return charges for the requested return of physical documents including the Customer’s delivery orders and invoices.
   5. For goods returned in the events where the delivery was unsuccessful due to factors beyond HLC Company’s control, such as, but not limited to, receiver not being present on the day of delivery to receive the goods or goods being rejected by receiver for any reason, the return of such goods to the Customer’ facilities or premise will incur return charges.
   6. If a service is booked and then cancelled within twenty-four (24) hours of the scheduled pick-up, the Customer/Consignor shall pay 50% of the booking total price or RM200 as cancellation charge (whichever is lower). Cancellation fee may also be applicable, but not limited to:
      • Incorrect information/documentation provided by the Customer/Consignor that makes transportation unable to proceed;
      • If the transporter has already arrived and discovered goods on the prohibited items list as mentioned in “Condition 2”;
      • Refusal of entry by any authorities due to additional licenses or permits being required, or improper information/documentations provided by Customer/Consignor.
   7. Payments shall be made within payment term. The Customer shall pay to the HLC Company in cash or as agreed all sums immediately when due without reduction or deferment on account of any claim, counterclaim or set-off.
   8. Payments of customs clearance related charges, customs duties and insurances purchased must be made prior to pick up. Customs penalties, storage charges, or other expenses incurred as a result of actions by customs or failure by the Sender or Receiver to provide proper documentation or to obtain a required license or permit will be charged, along with any applicable duty or tax
   9. In the event that payment is not collected, HLC company reserves the right to suspend and reschedule shipments.


4. Limitation of liabilities
   1. Damage or shortages must be reported in writing to our company on the same day of delivery, or in the event of non-delivery, within fourteen (14) days from the date shipment is handed over to our company. Notwithstanding any of the foregoing, no claim for damage, shortage, or non-delivery will be entertained until all charges have been paid.
   2. Consignor is responsible to ensure insurance is purchased for the goods with correct value as per purchase invoice. If the Consignor did not insure his goods, in the event when the entire goods or any part of the goods thereof has been lost or damaged during the transportation, the compensation shall be based on HLC company policies.
   3. At the request of the Consignor and upon payment of additional charge therefore HLC company will arrange insurance on behalf of the Consignor. The insurance coverage shall be governed by all of the terms and conditions contained in the policy of insurance issued by the insurance carrier, and HLC company shall in no event be responsible for said coverage or insurance carrier. Consequential damages and loss or damage resulting from delays in transportation are not covered by any such policy of insurance.
   4. For non-insured shipments, HLC company shall only be liable for the direct losses for damaged or lost goods, but limited to the actual amount of loss or damage based on the actual value/costs of the contents as stated on the purchase invoice of damaged or lost goods, or a maximum of RM300.00, whichever is lower.
   5. If the goods are partially lost, or partially damage, then it will be compensated based on the level of damage or lost. If the damaged goods can be properly functioned upon repair, compensation will be based on the repair value or the actual value of the goods, or a maximum of RM300.00, whichever is lower.
   6. HLC company reserves the right to obtain documents to facilitate the investigation of the claim request, include and not limited to (1) copy of bank account statement; (2) original tax invoice from Supplier to verify actual price of the content; (3) copy of Identity card or a copy of business registration certificate (SSM) if the claimant is a business entity; (4) insurance claim form and documents required by insurance company (for insured items); (5) declaration form (only applicable for international shipment)
   7. The compensation or claim is only limited to "Condition 4.4 and Condition 4.5". HLC company reserves the right to refuse any claim if the complainant is unable to verify or unable to provide sufficient evidence that the damage/lost occurred under HLC company's control.
   8. No compensation or claim will be made for prohibited items as listed under “Condition 2”.
   9. HLC company shall not be liable for any loss, damage, delay, shortage, mis-delivery, non-delivery, misinformation or failure to provide information in connection with Customer/Consignor's Shipment which is
      • beyond the reasonable control of the management of HLC;
      • resulting from of Acts of God;
      • by the occurrence of a force majeure event including but not limited to (1) severe weather; (2) fire and flood ; (3) war, rebellion, sabotage, riot, terrorism; (4) strike or industrial dispute of whatsoever nature; (5) act or omission of local or overseas public authority and changes in applicable law; (6) disruption of air or ground network; (7) mechanical problems to modes of transportation / machinery or material shortage (i.e. fuel and electricity).
   10. For goods lost or damaged due to fire or accidents, HLC company provides Good in Transit (GIT) coverage up to RM100,000.00 for each truck. The compensation amount for the claimant will be allocated proportionally based on the insurance company's compensation amount. However, the excess clause shall be borne by the claimant in the event a claim arises.